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At LycaHealth Limited (“LycaHealth”), we look after your Personal Data carefully.
We adhere strictly to the requirements of the UK Data Protection Act 1998 (the “Act”) and other data privacy and data retention regulations.
For the purpose of the Act, the data controller is LycaHealth Limited (Company Number 08519935)
Information we may collect from you
Your Doctor, nurse and the team of health & care professionals caring for you keep records about your treatment and care both on paper and electronically.
Uses made of the personal data
Ip addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about a user’s browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and to deliver a better and more personalised service. Cookies enable us:
Where we store your personal data
When it reaches us, we then store it on a secure server so that it can only be read by authorised personnel. Although we make every effort to create a secure environment for your Personal Data, LycaHealth cannot guarantee the safety of any personal information that you transmit to LycaHealth by non-secure email.
How we protect your information
Your personal information is safeguarded by the Data Protection Act 1998 (and from 25 May also by the General Data Protection Regulations (GDPR)) and our internal policies.
The sensitivity of patient information is well understood within LycaHealth (all staff are given training on their duty of confidentiality to you). We keep paper and electronic records securely to prevent unauthorised access in line with current legislation.
Managing the Data
We need to be able to move electronic information between the separate systems that provide information to support your care and the care processes. Data is also extracted and processed to support the operation of the services and monitoring the delivery and management of the services.
When information may be shared and who with
We will only ever share your information if it is in the best interests for your care. We will not disclose any information that identifies you to anyone outside your direct care team without your express permission, unless there are exceptional circumstances such as when there is serious risk of harm to yourself or others or where the law requires it.
Who we may share your information with:
Where the information to be shared is relevant and appropriate to your ongoing direct care with the