We are now in the process of recruiting a Reception staff/administrator, experienced in excellent customer service skills and ideally with a healthcare background to work in our 5* Outpatient Orpington clinic.
You will need to have excellent interpersonal and communication skills, with a flexible and positive attitude, and have a desire to facilitate the delivery of top quality customer service, patient triaging and clinic administration.
We are able to offer you a very competitive salary, contributory pension, life assurance and private healthcare cover.
You will provide a 5* front of house service encompassing day to day receptionist and administrative duties.
The role will primarily involve answering all queries and phones call by email/call, booking in patients, scheduling appointments with consultants and in-house partners.
Shift Patterns: Monday – Friday (AM/PM/Late) – Clinic is open 08:00 – 20:00pm
Duties and Responsibilities:
Welcome all patients, visitors and staff to the main reception area
Provide general (site specific) information, responding to all queries in a timely manner
Dealing with enquiries in a friendly and professional manner at all times
Assist in patient chaperone service as necessary on request
Accurate registration and update of patient details on the relevant practice management systems
Advising doctors/consultants when the patient is ready to be seen (by use of buzzing system)
Booking appointments correctly and accurately for all type of appointments requested
Scanning patient records to relevant systems as required
Ensure all lab samples are collected according to scheduled collection times
Skills and Experience:
Good general education with GCSE at C or above, or equivalent, in English and Mathematics.
Intermediate/advanced knowledge and experience of Microsoft Office, Outlook or equivalent
Experience of all aspects of administration and office management or Reception duties
Proven ability to work flexibly and accurately with changing priorities and deliver a confidential and high quality customer-focused service.
Excellent, clear and concise patient liaison phone manor
About the individual:
The successful candidate will be highly professional, possessing a passion for delivering excellent customer service and a desire to provide an exceptional patient experience. They will be able to prioritise workload effectively and be able to work under pressure. They will be a confident communicator, able to liaise and build relationships with individuals at all levels, with a positive can-do attitude. They should be kind and compassionate and should act with absolute honesty, integrity and fairness at all times.
To apply for this role please send your CV accompanied with a cover letter to: Mark Judge – Operations Manager: Mark.email@example.com